View all glossary terms

Customer Feedback Management

Customer Feedback Management is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback management when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback management when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback management to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Operational Roadmap Template

Operational Roadmap Template explained for product managers—what it is, when to use it, and how it drives better product decisions.

Get User Feedback

Get User Feedback explained for product managers—what it is, when to use it, and how it drives better product decisions.

Customer Feedback Tool

Customer Feedback Tool explained for product managers—what it is, when to use it, and how it drives better product decisions.

Feature Upvote Tool

Feature Upvote Tool explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.