NPS Calculator
Calculate your Net Promoter Score instantly. Enter your survey response counts below to see your NPS and how it benchmarks against industry standards.
How NPS Works
Ask customers: "On a scale of 0-10, how likely are you to recommend us?" Then categorize responses:
Enter Your Survey Responses
SaaS NPS Benchmarks
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What is Net Promoter Score?
NPS measures customer loyalty by asking one question: "How likely are you to recommend this product?" Customers scoring 9-10 are Promoters, 7-8 are Passives, and 0-6 are Detractors. Your NPS is the percentage of Promoters minus the percentage of Detractors. Read more in our NPS metric guide.
Related SaaS Metrics
NPS is one piece of the retention puzzle. Track it alongside churn rate (are you losing customers?), customer lifetime value (how much are they worth?), and product-market fit score (would they be disappointed without you?). For a complete health check, use the SaaS Benchmarks Dashboard or Unit Economics Dashboard.
FAQ
What is a good NPS score?
Above 0 is acceptable, above 30 is good, above 50 is excellent, and above 70 is world-class. B2B SaaS averages 30-40, consumer apps average 20-30.
How is NPS calculated?
NPS = % Promoters (9-10) minus % Detractors (0-6). Passives (7-8) are excluded. The result ranges from -100 to +100.