Multi-Currency Billing Support Template

Fixed local pricing (manually set per currency) is better for most SaaS products. It gives you psychological pricing (round numbers), protects customers from daily rate fluctuations, and lets you adjust for local purchasing power. The tradeoff is maintenance: you need to review and update prices quarterly or when FX moves significantly. Dynamic conversion is better when you have many currencies and few pricing tiers, or when customers expect market-rate pricing (common in fintech and commodity markets). Start with 3-5 fixed-price currencies and add more with dynamic conversion later. Evaluate this tradeoff using a [prioritization framework](/frameworks/rice-framework).

Existing customers stay in their current billing currency (usually USD). Offer them the option to switch at their next renewal if they prefer local currency. Never force a mid-cycle currency change. For new customers in supported regions, default to the local currency at signup. This means you will have a mixed customer base during the transition, which is normal and expected.

FX risk is the difference between the rate when you invoice and the rate when you settle. For most SaaS companies billing < $10M/year in non-base currencies, the risk is small (1-3% variability). Monitor your FX exposure monthly. If non-base currency revenue exceeds 20% of total and rate volatility is high, consider simple hedging (forward contracts for predictable monthly amounts). Below that threshold, the operational cost of hedging typically exceeds the FX savings.

Always refund the original billed amount in the original billing currency. If a customer paid 89 EUR and requests a refund, they receive 89 EUR, regardless of current FX rates. Your payment processor handles this automatically. The FX difference between what you received in settlement and what you refund is an FX cost, not a billing issue. This protects the customer and avoids disputes. See the [glossary entry on net revenue retention](/glossary/net-revenue-retention-nrr) to understand how refund practices affect your retention metrics.

Start with 3: USD (your base), EUR, and GBP. These three cover the majority of SaaS revenue for companies selling to North America and Europe. Add CAD, AUD, and JPY in phase 2 based on customer demand. Each additional currency adds testing, accounting, and support overhead. Do not support a currency until you have enough customers in that market to justify the maintenance cost. ---