ReturnFlow
Automate e-commerce returns with smart routing and instant refunds.
● The Problem
Returns cost e-commerce brands 20-30% of revenue. Processing is manual: customer emails support, agent creates a label, item ships back, warehouse inspects, refund issues 2 weeks later. Customers hate the experience.
● The Solution
A self-service returns portal branded to each store. Customer selects the item, picks a reason, gets an instant label. Smart routing sends items to resale, donation, or warehouse based on value. Refunds trigger automatically.
Key Signals
MRR Potential
$20K-100K
Competition
Medium
Build Time
1-3 Months
Search Trend
rising
Market Timing
E-commerce return rates average 20-30%. Brands that make returns easy see 40% higher repeat purchase rates.
MVP Feature List
- 1Shopify app
- 2Self-service return portal
- 3Shipping label generation
- 4Automated refunds
- 5Return reason analytics
Suggested Tech Stack
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Replit Agent
Full-stack MVP app
Bolt.new
Next.js prototype
v0 by Vercel
Marketing landing page
Go-to-Market Strategy
Shopify App Store listing for organic discovery. Target Shopify Plus stores doing $1M+ in sales. Free for stores under 50 returns/month. Case studies showing reduced support tickets and improved NPS.
Target Audience
Monetization
Tiered PlansCompetitive Landscape
Loop Returns and Returnly (now Affirm) target large brands at $500+/month. Shopify built basic returns but lacks automation. A $49-99/month solution for mid-market Shopify stores has room.
Why Now?
E-commerce continues growing post-pandemic. Return volumes scale with sales. Brands that ignored returns automation now feel the operational pain.
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