Product Manager, AI Customer Support

About This Role

Build AI-powered customer support features at Intercom. Work on Fin AI agent, automated resolution, smart routing, and AI-assisted agent tools. Define how AI transforms customer support while maintaining human empathy.

Requirements

• ✓4+ years product management experience
• ✓Experience with AI/ML products
• ✓Understanding of customer support workflows
• ✓Strong user research skills
• ✓B2B SaaS experience

Nice to Have

• ◦Customer support tool experience
• ◦NLP or conversational AI background
• ◦Intercom user