User Research & FeedbackTop 7 List

Best User Research & Feedback Tools

Ranked comparison of 7 user research tools: Dovetail, Sprig, Canny, Maze, Hotjar, UserTesting, and Userpilot.

User research tools span a wide range — from lightweight heatmaps to full enterprise research platforms. The right tool depends on whether you need qualitative research, quantitative surveys, feature voting, or usability testing.

1
DovetailMid-MarketFree tier, $29+/user/mo

Research repository for analyzing interviews, organizing insights, and sharing findings.

Interview transcription & taggingInsight synthesisResearch repositoryTeam collaboration on findings

Best for: Teams doing regular qualitative research

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2
SprigMid-MarketFree tier, custom pricing

In-context user research with targeted surveys, heatmaps, and session replays.

In-app surveys at key momentsAI-powered analysisHeatmaps & replaysConcept & prototype testing

Best for: Teams running continuous discovery

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3
CannyMid-MarketFree tier, $79+/mo

Feature request management with voting boards, changelogs, and roadmap sharing.

Public feature votingChangelog publishingCustomer feedback portalRoadmap transparency

Best for: Teams building in public with user input

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4
MazeMid-MarketFree tier, $99+/mo

Rapid user testing platform for prototype testing, surveys, and card sorts.

Prototype testingUnmoderated user testsFast turnaroundFigma integration

Best for: Design-driven teams testing prototypes

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5
HotjarStarterFree tier, $39+/mo

Behavior analytics with heatmaps, session recordings, and on-site feedback widgets.

Heatmaps & click mapsSession recordingsFeedback widgetsEasy setup

Best for: Teams needing quick behavioral insights

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6
UserTestingEnterpriseCustom pricing (enterprise)

Enterprise user testing platform with moderated and unmoderated research capabilities.

Access to test participantsModerated & unmoderated testsVideo recordingsEnterprise-grade research

Best for: Enterprise research teams at scale

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7
UserpilotMid-Market$249+/mo

Product adoption platform with in-app experiences, analytics, and user feedback.

No-code in-app flowsNPS/CSAT surveysFeature adoption trackingUser segmentation

Best for: SaaS teams driving product adoption

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Quick Comparison

#ToolPricingSegmentBest For
1DovetailFree tier, $29+/user/moMid-MarketTeams doing regular qualitative research
2SprigFree tier, custom pricingMid-MarketTeams running continuous discovery
3CannyFree tier, $79+/moMid-MarketTeams building in public with user input
4MazeFree tier, $99+/moMid-MarketDesign-driven teams testing prototypes
5HotjarFree tier, $39+/moStarterTeams needing quick behavioral insights
6UserTestingCustom pricing (enterprise)EnterpriseEnterprise research teams at scale
7Userpilot$249+/moMid-MarketSaaS teams driving product adoption

Best by Budget

Free budget:Hotjar
Under $25/seat:Hotjar
$25–$75/seat:Dovetail
$75+/seat:Dovetail

Verdict

Dovetail is the top choice for teams doing regular qualitative research. Sprig leads for in-context product surveys. Canny is best for public feature request management. Hotjar is the cheapest way to get visual behavior data.

Related Comparisons

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Canny vs Dovetail: Feature Requests vs Research Repository

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Sprig vs Hotjar: In-Context Research vs Behavior Heatmaps

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