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How Do You Categorize Customer Feedback

Customer feedback can be categorized into two different types: qualitative and quantitative. Qualitative feedback is subjective and includes customer opinions, comments, and impressions. This type of feedback is often difficult to measure and analyze but is still very valuable in understanding customer sentiment and needs. Quantitative feedback, on the other hand, is objective in nature and includes numerical data such as ratings, customer satisfaction surveys, and purchase analytics. This type of feedback is much easier to measure and analyze and can provide insights into customer behavior, preferences, and trends. By categorizing customer feedback into qualitative and quantitative segments, businesses can gain a better understanding of their customer’s needs and preferences and can use this information to improve their products and services.

Glossary categories

Additional glossary terms

Collecting User Feedback

Collecting user feedback is a great way to improve your product or service! We provide an easy-to-use platform that allows you to quickly and easily get feedback from your users so you can make informed decisions and create the best experience for them.

What Does Product Operations Do

Product Operations is responsible for driving the performance and innovation of products. They work with product teams to ensure the successful launch and optimization of products, from idea through to customer delivery. They focus on customer success and profitability.

Feature Request Management

Our feature request management system helps you prioritize customer feedback and quickly turn ideas into reality. Streamline your workflow and empower your team to create the best product experience for your users.

Canny.Io Alternative

Canny.io Alternative is a powerful yet simple customer feedback platform for developers. It helps you to collect feedback, organize it, and act on it. It's fast, secure, and easy to use so you can focus on building great products.

Roadmap templates

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.