View all glossary terms

Customer Feedback Management Process

Customer feedback management is a systematic process of gathering, analyzing, and responding to customer feedback to improve the customer experience. Organizations typically use customer feedback management systems to capture customer feedback, analyze it for trends, and use the insights to change their products, services, and overall customer experience. This process helps organizations improve customer satisfaction, loyalty, and retention, as well as identify opportunities for growth and innovation. The customer feedback management process typically includes: collecting customer feedback, analyzing the data, developing an action plan, implementing changes, and tracking progress. Organizations can focus on providing customers with the best possible experiences by understanding customer needs and expectations.

Glossary categories

Additional glossary terms

Use Cases Product Management

Use Cases Product Management helps product managers explore the potential of their products - from ideation to development to launch. It enables agile product management with flexible workflows, comprehensive analytics, and user-friendly collaboration.

Kanban Roadmap

Kanban is a popular methodology used in project management and software development.

Goal (product)

Goal is an easy-to-use budgeting app that helps you achieve financial freedom. It helps you keep track of your expenses and income, set realistic financial goals and understand your financial picture so you can make informed decisions. Get started today and take control of your financial future!

Product Roadmap Tools

Product Roadmap Tools help you plan and track your product goals. Easily visualize your product vision and organize tasks, timelines, and resources. Get the insights you need to make smart decisions and achieve success.

Roadmap templates

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.