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Customer Feedback Management Process

Customer Feedback Management Process is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback management process when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback management process when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback management process to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Best Customer Feedback Tools

Best Customer Feedback Tools explained for product managers—what it is, when to use it, and how it drives better product decisions.

Feedback From Users

Feedback From Users explained for product managers—what it is, when to use it, and how it drives better product decisions.

Database Feature Requests

Database Feature Requests explained for product managers—what it is, when to use it, and how it drives better product decisions.

Website User Feedback Tool

Website User Feedback Tool explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Sprint Plan Roadmap Template

The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.