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Managing Customer Feedback

Managing Customer Feedback is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply managing customer feedback when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on managing customer feedback when the problem is undefined or when speed matters more than structure.Example: A product team uses managing customer feedback to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Canny Features

Canny Features explained for product managers—what it is, when to use it, and how it drives better product decisions.

What Is A Product-Led Organization

What Is A Product-Led Organization explained for product managers—what it is, when to use it, and how it drives better product decisions.

Product Roadmap Visualization

Product Roadmap Visualization explained for product managers—what it is, when to use it, and how it drives better product decisions.

User Feedback Tool

User Feedback Tool explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.