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Managing Customer Feedback

Managing Customer Feedback is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply managing customer feedback when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on managing customer feedback when the problem is undefined or when speed matters more than structure.Example: A product team uses managing customer feedback to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Enterprise Feedback Management Reviews

Enterprise Feedback Management Reviews explained for product managers—what it is, when to use it, and how it drives better product decisions.

Software User Feedback

Software User Feedback explained for product managers—what it is, when to use it, and how it drives better product decisions.

Customer Experience Roadmap Template

Customer Experience Roadmap Template explained for product managers—what it is, when to use it, and how it drives better product decisions.

Product Roadmap Templates

Product Roadmap Templates explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.