View all glossary terms

Feedback Tool

Feedback tools are software applications used to collect customer feedback and measure customer satisfaction. They typically include surveys, polls, Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) surveys, and customer experience (CX) surveys to help businesses understand how customers view their products and services. Feedback tools help companies to monitor customer sentiment, measure customer satisfaction, improve customer retention, identify product and service improvements, and measure customer loyalty. By leveraging customer feedback, businesses can develop strategies to improve customer experience, customer satisfaction, and customer loyalty, thereby increasing customer satisfaction, customer loyalty, and customer retention.

Glossary categories

Additional glossary terms

What Does Product Operations Mean

Product operations is the area of responsibility that focuses on the daily operation of a company's products and services. It includes product management, operations, customer success, and engineering teams, ensuring product success through customer insights and data-driven decisions.

Customer Advisory Board

A customer advisory board is a group of customers who provide valuable insights to help a business improve their products and services. It's a great way to gain valuable customer feedback and insights to help drive growth.

Feedback About Product

Feedback about your product is essential - use it to learn and improve. Gather feedback from customers and use it to inform product decisions and enhance customer experience!

Tracking Feature Requests

Our tracking feature requests system allows you to easily capture, prioritize, and track customer requests. We help you take control of your feature requests and make sure they get the attention they deserve!

Roadmap templates

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.