View all glossary terms

Customer Advisory Board

A Customer Advisory Board (CAB) is a group of customers a company invites to provide feedback and advice on products, services, and strategic direction. Companies use CABs to gain insight into the customer experience and develop strategies that meet customer needs. The board comprises representatives from various customer segments, including current and potential customers, industry experts, and other stakeholders. Members of the CAB are selected based on their expertise, influence, and potential to offer valuable feedback. CABs meet regularly to discuss customer-related issues, review feedback, and develop strategies. Companies benefit from the insights and relationships formed through CABs and the improved customer loyalty and engagement often resulting from implementing a customer-centric approach.

Glossary categories

Additional glossary terms

Product Management Customer Feedback

Product Management helps you capture customer feedback, measure customer satisfaction, prioritize customer needs, and ensure customer success. Make sure to keep your customers happy and get the most out of their experience.

Customer Feedback Benefits

Customer feedback is invaluable! It provides valuable insights that help businesses improve products/services, understand customer needs, and build better customer relationships. Benefits include increased customer satisfaction, improved customer retention, and increased sales.

Feedback Management Process

Feedback management is an important process that helps businesses understand customer needs and improve their products and services. It involves collecting, analyzing, and responding to customer feedback in an efficient and effective manner.

What Is User Feedback

User feedback is the process of collecting and responding to customer feedback to improve products and services. It helps companies understand how customers feel, how they use their products, and how the company can better meet their needs.

Roadmap templates

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.

Swim Lane Roadmap Template

The Swim Lane Roadmap is a visual planning tool used to manage complex projects involving multiple teams or stakeholders, ensuring accountability, managing dependencies, and identifying bottlenecks.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.