View all glossary terms

Voice Of Customers Examples

Voice of customers (VOC) is a term used to describe the feedback and insights that customers provide about a company's products or services. VOC is a powerful tool companies use to improve their customer experience and better understand consumer behavior. By gathering customer feedback and comments, companies can gain invaluable insights into how they can better meet customer needs. Examples of VOC include surveys, interviews, focus groups, and customer complaint logs. Companies can use VOC to identify and address areas of improvement, develop new products and services, and better understand customer sentiment. VOC can help companies build trust and loyalty with their customers and, ultimately, help to strengthen their brand.

Glossary categories

Additional glossary terms

Asana Feature Requests

Asana Feature Requests: Get your voice heard and make your ideas a reality. Share your requests, upvote existing ones and collaborate with others to get your feature implemented faster.

Product-Led Organization

Product-led organization enables companies to create a customer-focused product strategy that drives growth. By leveraging customer data, they can create personalized, engaging experiences that increase loyalty and grow their bottom line.

Idea Roadmap Tool

Idea Roadmap Tool is a web-based platform that helps teams collaboratively capture, prioritize, and track ideas from concept to completion. It makes idea management easy and efficient, helping teams stay organized and make better decisions.

How To Do Customer Feedback Management

There's no one-size-fits-all approach to customer feedback management, but some key steps can help you get started. Learn how to collect, organize and analyze customer feedback to make sure your business is on track to success.

Roadmap templates

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.