View all glossary terms

Customer journey map

A customer journey map visually represents a customer’s experience with a business. It helps companies understand how customers interact with them and how they can improve their products and services. The map shows the entire customer experience, from their first contact with the business to their final engagement. It includes each touchpoint along the journey and how the customer felt throughout the process. It often includes customer feedback and data to provide a complete picture. A customer journey map can help companies identify improvement areas and growth opportunities. Companies can use the insights to refine their customer experience and increase customer satisfaction.

Glossary categories

Additional glossary terms

Feature Request Tool

Our feature request tool helps you capture, prioritize, and track feature requests from your customers and stakeholders. Quickly and easily gather feedback and prioritize features to build the right product.

Customer Feedback Software

We make customer feedback easier than ever - our software simplifies the collection, analysis, and response process, giving you the insights you need to improve your products and services.

Feedback (customer)

Give your customers a voice and get the feedback you need to improve your business. Quickly and easily capture customer insights and use them to take your business to the next level.

Ecosystem (product)

Ecosystem is an innovative product that helps businesses keep their digital environment secure and organized. It enables users to manage their network, data, apps and devices in one accessible online platform.

Roadmap templates

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.