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Customer journey map

A customer journey map visually represents a customer’s experience with a business. It helps companies understand how customers interact with them and how they can improve their products and services. The map shows the entire customer experience, from their first contact with the business to their final engagement. It includes each touchpoint along the journey and how the customer felt throughout the process. It often includes customer feedback and data to provide a complete picture. A customer journey map can help companies identify improvement areas and growth opportunities. Companies can use the insights to refine their customer experience and increase customer satisfaction.

Glossary categories

Additional glossary terms

Hypercompetition

Hypercompetition is an intense business environment where companies are in an ongoing battle to gain an edge over the competition. Companies must constantly innovate and differentiate their products and services to stay ahead.

Product Management Roadmap Template

This template offers comprehensive guidance on product management, with a roadmap that outlines development processes and stages, product goals, and resources. With it, you can easily create, review, and manage your product plans.

Product Feedback Management Software

Feedback management software makes it easy to collect, manage and analyze customer feedback. Our software helps you track customer satisfaction, measure customer loyalty, and understand customer buying behavior. Get the insights you need to make smarter decisions today!

Software User Feedback

Software user feedback is essential for creating great products! It helps developers understand how users interact with their apps, websites, and other software, and identify areas for improvement. User feedback helps ensure software is as useful, functional, and enjoyable as possible.

Roadmap templates

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.

Sprint Plan Roadmap Template

The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.