View all glossary terms

Customer journey map

A customer journey map visually represents a customer’s experience with a business. It helps companies understand how customers interact with them and how they can improve their products and services. The map shows the entire customer experience, from their first contact with the business to their final engagement. It includes each touchpoint along the journey and how the customer felt throughout the process. It often includes customer feedback and data to provide a complete picture. A customer journey map can help companies identify improvement areas and growth opportunities. Companies can use the insights to refine their customer experience and increase customer satisfaction.

Glossary categories

Additional glossary terms

Product Owner Definition

Product Owners are responsible for delivering the highest value for their products, services, or projects. They are responsible for understanding customer needs and ensuring that their product meets customer requirements. They also ensure that the product is delivered on time and within budget.

Customer Feedback Saas

Our easy-to-use customer feedback SaaS allows you to measure customer satisfaction quickly and accurately. Get real-time insights to help you improve customer experience and boost profits today!

Feedback Management Platform

Feedback management platform designed to help businesses listen to customers and analyze feedback data to improve customer experience. Automate your feedback process, get valuable insights and build better customer relationships.

Idea Voting Tool

A revolutionary idea voting tool to help teams evaluate projects and decide on the best course of action. Quickly and easily search and filter ideas, assign tasks, and collaborate with team members in real time.

Roadmap templates

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.