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Voice Of Customer Examples

Voice of Customer (VoC) is a term used to describe the feedback and insights gathered from customers in order to understand their needs and preferences better. VoC data can be collected in various ways, including surveys, interviews, focus groups, and customer feedback forms. This data can be used to identify areas of improvement in the customer experience, inform product design decisions, and inform marketing strategies. VoC examples include gathering customer feedback on the usability of a product, understanding customer preferences when it comes to pricing and promotions, and understanding customer sentiment about a brand. This data can then inform decisions on how to serve customers best.

Glossary categories

Additional glossary terms

Product Roadmapping Tool

This product roadmapping tool helps you map out the future of your product and team. With powerful features and easy-to-use visualizations, you can plan and manage product development, growth, and success. Get organized and make sure you reach your goals.

Customer experience (CX)

Customer experience (CX) is about creating meaningful connections with customers through exceptional service and providing personalized experiences that help them achieve their goals. CX is the key to customer loyalty and driving long-term success.

Product Feedback Tool

A product feedback tool that makes it easy to collect user feedback, analyze trends, and identify areas for improvement. Get insights from customers and improve your product in the most efficient way.

Feature Upvote Tool

Feature Upvote is a simple yet powerful tool to help you capture, organize, and prioritize customer feedback. It's designed to make it easy to track customer requests and prioritize the most important ones. Quickly identify the features that your customers need most.

Roadmap templates

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.