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Customer retention

Customer retention keeps customers loyal and engaged with a company, product, or service. It involves activities and strategies to ensure that customers continue buying from a business and remain faithful. Customer retention strategies focus on customer loyalty, satisfaction, and engagement. These strategies may include loyalty programs, customer surveys, targeted communications, reward programs, customer service, and customer experience initiatives. Customer retention aims to increase repeat business, lower customer acquisition costs, and improve customer lifetime value. Companies can foster relationships with their customers by focusing on customer retention and creating long-term customer loyalty.

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Additional glossary terms

Gather User Feedback

Gather user feedback quickly and easily with our user feedback platform. Get real-time insights with surveys, polls, and ratings that help you make smarter decisions and build better products.

How To Get User Feedback

Discover how to get user feedback that will help you create better products. Learn the best ways to get customer feedback, including surveys, interviews and focus groups. Get the insights you need to make informed decisions!

Best User Feedback Tools

Looking for the perfect user feedback tool? We've got you covered! Our top-rated tools make it easy to get valuable insights from your customers, so you can make the right decisions for your business.

Tools For Feedback

Get the feedback you need to succeed with our tools for gathering direct, actionable feedback from your customers, employees, and stakeholders. Our tools make it easy to collect, analyze, and act on feedback quickly and efficiently.

Roadmap templates

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.