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Customer retention

Customer retention keeps customers loyal and engaged with a company, product, or service. It involves activities and strategies to ensure that customers continue buying from a business and remain faithful. Customer retention strategies focus on customer loyalty, satisfaction, and engagement. These strategies may include loyalty programs, customer surveys, targeted communications, reward programs, customer service, and customer experience initiatives. Customer retention aims to increase repeat business, lower customer acquisition costs, and improve customer lifetime value. Companies can foster relationships with their customers by focusing on customer retention and creating long-term customer loyalty.

Glossary categories

Additional glossary terms

Product Plan Software

Product Plan software helps you plan and manage product strategy, roadmap, launch and updates. It's designed to make it easy to collaborate and visualize product progress, so you can stay on top of the details and make your product a success.

System Roadmap Template

Get the most out of your roadmap planning process with our system roadmap template. Our easy-to-use template helps you create a comprehensive roadmap that's tailored to your unique business needs. Get started today!

Feature Request Management

Feature request management made easy with our software! Our intuitive design gives you complete control over feature requests, helping you to prioritize and organize them in the most efficient way.

Software User Feedback Questions

Software user feedback questions can help you identify areas for improvement in your product, understand customer needs, and ensure users are having a great experience. Ask the questions that matter to get the data you need.

Roadmap templates

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.