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Manage Customer Feedback

Manage Customer Feedback is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply manage customer feedback when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on manage customer feedback when the problem is undefined or when speed matters more than structure.Example: A product team uses manage customer feedback to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Product Feedback Tools

Product Feedback Tools explained for product managers—what it is, when to use it, and how it drives better product decisions.

Product Operations Manager Vs Product Manager

Product Operations Manager Vs Product Manager explained for product managers—what it is, when to use it, and how it drives better product decisions.

Product Management Roadmap Process

Product Management Roadmap Process explained for product managers—what it is, when to use it, and how it drives better product decisions.

Product Feedback Management Software

Product Feedback Management Software explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Swim Lane Roadmap Template

The Swim Lane Roadmap is a visual planning tool used to manage complex projects involving multiple teams or stakeholders, ensuring accountability, managing dependencies, and identifying bottlenecks.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Sprint Plan Roadmap Template

The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.