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How To Manage Customer Feedback

How To Manage Customer Feedback is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply how to manage customer feedback when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on how to manage customer feedback when the problem is undefined or when speed matters more than structure.Example: A product team uses how to manage customer feedback to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Customer Feedback Software

Customer Feedback Software explained for product managers—what it is, when to use it, and how it drives better product decisions.

Feedback About Product

Feedback About Product explained for product managers—what it is, when to use it, and how it drives better product decisions.

Gather User Feedback

Gather User Feedback explained for product managers—what it is, when to use it, and how it drives better product decisions.

Design Feedback Tool

Design Feedback Tool explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Sprint Plan Roadmap Template

The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.