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Feedback Management Platform

A feedback management platform is a comprehensive solution for businesses to streamline their feedback process. It enables businesses to capture, analyze and act on customer feedback in real time, helping them understand their customers’ needs and improve their customer experience. The platform is designed to be user-friendly and easy to use, enabling businesses to create custom-branded surveys, manage responses, and create detailed reports. It also provides data visualizations to help businesses gain insight into customer sentiment, enabling them to identify areas for improvement. With its powerful analytics capabilities, businesses can better understand their customers and use the feedback to drive innovation, optimize operations and increase customer satisfaction.

Glossary categories

Additional glossary terms

Canny Feedback

Canny Feedback is a powerful and easy-to-use feedback management platform. Our intuitive tools help you collect, prioritize, and act on customer feedback, enabling you to build better products and create lasting customer relationships.

Customer Feedback Analytics Tools

Customer feedback analytics tools can help you understand your customers better. Quickly identify customer sentiment and trends to improve customer experience, product/service quality, and increase customer loyalty.

Product Feature Request

Product Feature Requests give customers a voice and the ability to request new features for their favorite products. It's an easy way for companies to stay in touch with their customers and ensure they're creating the best product possible.

How To Respond To Feature Requests

Learn how to respond to feature requests effectively and efficiently. Develop a strategy to prioritize requests and build realistic timelines to ensure customer satisfaction while meeting the needs of your business.

Roadmap templates

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.