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Customer Feedback Tools

Customer Feedback Tools is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback tools when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback tools when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback tools to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Product Feedback Management

Product Feedback Management explained for product managers—what it is, when to use it, and how it drives better product decisions.

Feature Request Tracking

Feature Request Tracking explained for product managers—what it is, when to use it, and how it drives better product decisions.

How To Prioritize Your Customers

How To Prioritize Your Customers explained for product managers—what it is, when to use it, and how it drives better product decisions.

Product Roadmap Planning Tools

Product Roadmap Planning Tools explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.