View all glossary terms

Customer Feedback Tools

Customer feedback tools are software applications that enable businesses to collect, measure, and respond to customer feedback. They help companies to identify trends and issues in customer experience and satisfaction, allowing them to make informed decisions and improve customer service. Customer feedback tools typically include surveys, live chat, and feedback analysis tools. Surveys collect customer feedback, while live chat tools allow customers to interact with customer service agents in real-time. Feedback analysis tools allow companies to analyze customer feedback data and uncover insights to inform product and service development.

Glossary categories

Additional glossary terms

Backlog (product)

Backlog is a project management software that makes it easy to create and manage tasks, track progress, and collaborate with teams. It provides the perfect tool for teams to work together and get projects done efficiently.

Customer Feedback Tools

Get ahead of the competition with customer feedback tools! Our easy-to-use product feedback software helps you listen to customers and identify areas of improvement quickly and effectively.

How To Get User Feedback

Discover how to get user feedback that will help you create better products. Learn the best ways to get customer feedback, including surveys, interviews and focus groups. Get the insights you need to make informed decisions!

Benefits Of Customer Feedback

Customer feedback helps businesses understand how customers think, what they want, and how to improve the customer experience. It's an essential tool for businesses to reach their goals and build long-term relationships with customers.

Roadmap templates

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.

Swim Lane Roadmap Template

The Swim Lane Roadmap is a visual planning tool used to manage complex projects involving multiple teams or stakeholders, ensuring accountability, managing dependencies, and identifying bottlenecks.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.