View all glossary terms

Customer Feedback Management Systems

Customer Feedback Management Systems is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback management systems when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback management systems when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback management systems to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Product Roadmap Development

Product Roadmap Development explained for product managers—what it is, when to use it, and how it drives better product decisions.

Software User Feedback Questions

Software User Feedback Questions explained for product managers—what it is, when to use it, and how it drives better product decisions.

How Do You Collect User Feedback

How Do You Collect User Feedback explained for product managers—what it is, when to use it, and how it drives better product decisions.

Feedback Management Solutions

Feedback Management Solutions explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.