Customer experience (CX) is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer experience (cx) when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer experience (cx) when the problem is undefined or when speed matters more than structure.Example: A product team uses customer experience (cx) to align stakeholders, focus effort, and measure success against customer and business outcomes.
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The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.
The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.
A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.
The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.
The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.