Rapidr

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Rapidr
About
Rapidr

Rapidr is a comprehensive product management tool that allows companies to collect, organize, and prioritize customer feedback. It offers a free 14-day trial with no credit card required and is trusted by several well-known companies. The product supports a variety of features, including a portal for customer feedback, idea collection boards, private idea boards, operating on a personal domain, idea voting system, email alerts for users, customizable feedback statuses, built-in authentication, merging duplicate ideas, markdown support, exporting voter lists, customer profiles, embeddable idea widgets, user feedback segmentation, leaving comments on ideas, private comments, feedback tagging, user and team mentions, an admin badge, custom branding, inviting teammates, highlighting new feedback with sorting, identifying similar feedback, language translation, MRR filtering, priority filtering, customizable roadmaps, workflow-specific statuses, roadmap prioritization tools, embeddable roadmap widgets, standalone pages for release notes, customizable categories, sorting and filtering options for release notes, the ability to save releases as drafts, changelog reactions, a changelog email digest, exceptional data security, simplified identity management, GDPR compliance (coming soon), and seamless integration with existing software. The product has received positive reviews from customers, with its ability to involve customers in the prioritization process and communicate transparently being highlighted as its strongest points. However, some cons include the lack of immediate GDPR compliance and some features (such as MRR filtering and priority filtering) being marked as "coming soon."

Rapidr

Pros
  1. Comprehensive portal for managing customer feedback in one place
  2. Ability to create unlimited boards for gathering ideas and feedback
  3. Private idea boards for confidential submissions
  4. Option to operate on your own domain for seamless integration
  5. Idea voting system to prioritize feedback based on customer input
  6. Ability to cast votes on behalf of customers for customer service teams
  7. Email alerts for mentions, responses, and new comments
  8. Customizable feedback statuses for personalized organization
  9. Built-in authentication for secure user identification
  10. Merge duplicate ideas for more efficient tracking
  11. Markdown support for versatile formatting options
  12. Export voter lists for personalized outreach
  13. Customer profiles for a holistic view of individual customers

Rapidr

Cons
  1. Lack of immediate GDPR compliance
  2. Some features (such as MRR filtering and priority filtering) marked as "coming soon."

Rapidr

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