What is the best way to collect user feedback?

View all customer feedback in one centralized location. Easily prioritize, categorize, and tag. Filter on the most important ideas and plan for impactful feature releases.

IdeaPlan Dashboard

What is User Feedback and Why is It Important in Product Development?

User feedback is the process of gathering and analyzing user comments and suggestions. It's a way to get feedback about a product or service after it has been released, and also to develop new products based on what customers need.This form of customer research is important for companies that want to be successful in their product development since it helps them understand what consumers want and need. User feedback allows companies to make changes to their products before they are released, which can help improve their chances of success.

How to Collect User Feedback on Your Website

1. Feedback Forms:
The simplest and most common way to collect feedback is via a feedback form. Feedback forms are easy to create, implement, and use, but they do have their disadvantages.

2. Surveys:
Surveys are another way to collect feedback from your website visitors. Like the feedback form, surveys are easy to create and implement, but they do have some disadvantages...

Collect User Feedback and Build Your Roadmap
Gathering feedback from your users is a crucial step in the product development process. Feedback helps you understand the pain points of your user and what they need.Product feedback can come from a variety of sources, including surveys, interviews, and product testing. Surveys are often created as an online questionnaire that can be sent to a large number of people at once. Interviews are one-on-one sessions where you ask questions about the user experience or specific features on your product. Product testing has been around for decades and includes any kind of hands-on test with your materials or prototypes.

Idea Tracking

Sort, filter, prioritize, and search across ideas from all your idea boards. Associate statuses, categories, tags, and releases to ideas.

User Trends

Have visibility to user trends. Know what users submitted popular ideas, added comments, and voted.

Feature Voting

All users can vote for any number of submitted ideas. All customers can see the number of votes across active ideas.

User Communication

User communication is central to keeping users up to date with product planning. Respond to comments and email users directly.

IdeaPlan Feature Upvoting

Effortlessly collect user ideas and create a single source of customer truth.

IdeaPlan Statuses