View all glossary terms

Customer Feedback Tool

Customer Feedback Tool is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback tool when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback tool when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback tool to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Canny Roadmap

Canny Roadmap explained for product managers—what it is, when to use it, and how it drives better product decisions.

User Feedback Hotjar Usersnap

User Feedback Hotjar Usersnap explained for product managers—what it is, when to use it, and how it drives better product decisions.

BB Product Roadmap

BB Product Roadmap explained for product managers—what it is, when to use it, and how it drives better product decisions.

Product Feedback Software

Product Feedback Software explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Swim Lane Roadmap Template

The Swim Lane Roadmap is a visual planning tool used to manage complex projects involving multiple teams or stakeholders, ensuring accountability, managing dependencies, and identifying bottlenecks.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.