View all glossary terms

Customer Feedback Tool

A customer feedback tool is software that enables businesses to capture and analyze customer feedback in order to improve services and products. Feedback can be collected through surveys, polls, customer support tickets, and user-submitted comments. The data collected from the feedback tool can then be used to identify customer needs, preferences, and areas for improvement. Businesses can use a customer feedback tool to ensure their customers’ voices are heard, and their services are continuously improved. Additionally, businesses can use customer feedback to identify new growth opportunities, helping them stay ahead of the competition.

Glossary categories

Additional glossary terms

User Feedback Hotjar Usersnap

Hotjar and Usersnap are two user feedback tools that help you understand your users better. Get real-time insights through heatmaps, session recordings, surveys and more. Collect feedback, analyze it, and take action to improve your website and user experience.

Release Trains

Release Trains provide an efficient and effective way to deliver software updates. They enable teams to work in parallel, with manageable risk and cost, while ensuring customer satisfaction and meeting necessary deadlines.

Hypertext Transfer Protocol Secure (HTTPS)

HTTPS is a secure version of the Hypertext Transfer Protocol (HTTP) used to encrypt communication between clients and servers on the web. It helps protect website visitors from malicious content and keeps sensitive information secure.

Product Feedback Program

Our product feedback program is designed to help you get valuable customer insights to improve your products. Get quick and actionable feedback from real users, and make better decisions for your products and business.

Roadmap templates

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Sprint Plan Roadmap Template

The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.